无法通过通用接口创建 otrs 票证

Question

我正在尝试在 otrs 系统中创建票证，但它仍然 return 301：永久移动。我正在使用 OTRS 5 免费版。

我的请求uri：https://some.domain.com/nph-genericinterface.pl/Webservice/GenericTicketREST/Ticket

以及邮件正文：

{
  "UserLogin": "mbar",

  "Password": "*****",

  "Ticket" : 
  {
    "Title": "raz dwa trzy",
    "Queue": "Raw",
    "Lock": "unlock",
    "Type": "Unclassified",
    "State": "new",
    "Priority": "3 normal",
    "Owner": "mbar",
    "CustomerUser": "mbar"
  },

  "Article":
  {
    "Subject" : "jakiś temat",
    "Body" : "test test tes test",
    "ContentType": "text/plain; charset=utf8"       

  }
}

这是我的服务配置：

---
Debugger:
  DebugThreshold: debug
  TestMode: '0'
Description: Ticket Connector REST Sample
FrameworkVersion: 4.x git
Provider:
  Operation:
    SessionCreate:
      Description: Creates a Session
      MappingInbound: {}
      MappingOutbound: {}
      Type: Session::SessionCreate
    TicketCreate:
      Description: Creates a Ticket
      MappingInbound: {}
      MappingOutbound: {}
      Type: Ticket::TicketCreate
    TicketGet:
      Description: Retrieves Ticket data
      MappingInbound: {}
      MappingOutbound: {}
      Type: Ticket::TicketGet
    TicketSearch:
      Description: Search for Tickets
      MappingInbound: {}
      MappingOutbound: {}
      Type: Ticket::TicketSearch
    TicketUpdate:
      Description: Updates a Ticket
      MappingInbound: {}
      MappingOutbound: {}
      Type: Ticket::TicketUpdate
  Transport:
    Config:
      KeepAlive: ''
      MaxLength: '100000000'
      RouteOperationMapping:
        SessionCreate:
          RequestMethod:
          - POST
          Route: /Session
        TicketCreate:
          RequestMethod:
          - POST
          Route: /Ticket
        TicketGet:
          RequestMethod:
          - GET
          Route: /Ticket/:TicketID
        TicketSearch:
          RequestMethod:
          - GET
          Route: /Ticket
        TicketUpdate:
          RequestMethod:
          - PATCH
          Route: /Ticket/:TicketID
    Type: HTTP::REST
RemoteSystem: ''
Requester:
  Transport:
    Type: ''

你能帮我解决这个问题吗？

Answer 1

如果您收到 HTTP 301 错误，这很可能意味着您没有正确配置 Web 服务器，并且您的服务器重定向到某个位置。 OTRS 通常使用 200 OK 或 500 Internal server error.

进行响应

检查您的 Apache 日志，看看那里发生了什么。

我可以像这样用 curl 创建票证：

curl "http://example.com/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket?UserLogin=login&Password=sekret" \
-H "Content-Type: application/json" \
-d @create_ticket.json

其中 create_ticket.json 会是这样的：

{
   "Ticket" : {
      "Queue" : "Raw",
      "Priority" : "3 normal",
      "CustomerUser" : "max",
      "Title" : "REST Create Test",
      "State" : "open",
      "Type" : "Unclassified"
   },
   "Article" : {
      "ContentType" : "text/plain; charset=utf8",
      "Subject" : "Rest Create Test",
      "Body" : "This is only a test"
   }
}

Answer 2

我的 url 中缺少 otrs，文档中没有提到，所以我从 https://some.domain.com/nph-genericinterface.pl/Webservice/GenericTicketREST/Ticket 到 https://some.domain.com/otrs/nph-genericinterface.pl/Webservice/GenericTicketREST/Ticket 并且有效。

无法通过通用接口创建 otrs 票证

Cannot create otrs ticket via generic interface

c#

http

otrs