在 PHP 中使用 Freshdesk API 创建新用户

Question

这是我的代码：

        $contact_data = json_encode(array(
           "name"  => "Jimmy Jimmy",
           "email" => "jimmy@example.com",
           "phone" => "555-555-555",
           "mobile"  => "312-312-213"
        ));

        $url = $domain."api/v2/contacts";
        $ch = curl_init($url);
        $header[] = "Content-type: application/json";
        curl_setopt($ch, CURLOPT_POST, true);
        curl_setopt($ch, CURLOPT_HTTPHEADER, $header);
        curl_setopt($ch, CURLOPT_HEADER, true);
        curl_setopt($ch, CURLOPT_USERPWD, "$apiKey");
        curl_setopt($ch, CURLOPT_POSTFIELDS, $contact_data);
        curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
        $server_output = curl_exec($ch);
        $info = curl_getinfo($ch);
        $header_size = curl_getinfo($ch, CURLINFO_HEADER_SIZE);
        $headers = substr($server_output, 0, $header_size);
        $response = substr($server_output, $header_size);
        if($info['http_code'] == 201) {
            echo "Contact created successfully, the response is given below \n";
            echo "Response Headers are \n";
            echo $headers."\n";
            echo "Response Body \n";
            echo "$response \n";
        } else {
            if($info['http_code'] == 404) {
                echo "Error, Please check the end point \n";
            } else {
                echo "Error, HTTP Status Code : " . $info['http_code'] . "\n";
                echo "Headers are ".$headers."\n";
                echo "Response is ".$response;
            }
        }
        curl_close($ch);

当我执行这段代码时，我收到了这个错误消息：

Response is {"description":"Validation failed","errors":[{"field":"last_name","message":"It should be a/an String","code":"missing_field"},{"field":"life_cycle_status","message":"It should be a/an String","code":"missing_field"}]}

文档未提及这些字段：last_name & life_cycle_status 在 freshdesk 中创建新联系人。知道我做错了什么吗？谢谢

[更新]

 $contact_data = json_encode(array(
            "name"  => "Jimmy Jimmy",
            "email" => "jimmy@example.com",
            "phone" => "555-555-555",
            "mobile"  => "312-312-213"
            "life_cycle_status" => "asdasdsa",
            "last_name" =>"dasdasdad"
        ));

对于这些新项目，我收到此消息错误：

Response is {"description":"Validation failed","errors":[{"field":"life_cycle_status","message":"Unexpected/invalid field in request","code":"invalid_field"},{"field":"last_name","message":"Unexpected/invalid field in request","code":"invalid_field"}]}

Answer 1

嗯，您已经有了答案 - 您确实阅读了错误消息是吗？

回复：

{
    "description": "Validation failed",
    "errors":[
      {
        "field":"last_name",
        "message":"It should be a/an String",
        "code":"missing_field"
      },
      {
        "field":"life_cycle_status",
        "message":"It should be a/an String",
        "code":"missing_field"
      }
    ]
}

含义：

last_name 和 life_cycle_status 都需要是 String 并且不能为空。

Answer 2

这些字段不是 Freshdesk 联系人实体的默认字段，但可能是根据需要在后端定义的（检查 Freshdesk 后端的管理 > 客户字段）

这意味着我们必须将它们定义为 custom_fields，如 Freshdesk API 文档中所述 here。

这意味着您的 POST 数组看起来像这样

$contact_data = json_encode(array(
    'name'  => 'Jimmy Jimmy',
    'email' => 'jimmy@example.com',
    'custom_fields' => [
        // put all your custom fields here
        'last_name' => 'Jimmy',
        'life_cycle_status' => 'value'
    ]
));

在 PHP 中使用 Freshdesk API 创建新用户

Create new user using the Freshdesk API in PHP

php

freshdesk