如何在 OTRS 5 中使用动态字段搜索工单 - 休息

Question

我对如何通过 Dynamic Field 搜索所有门票感到困惑。

Answer 1

就这样使用API：

my @TicketIDs = $TicketObject->TicketSearch(
  Result => 'ARRAY',

  # DynamicFields
  #   At least one operator must be specified. Operators will be connected with AND,
  #       values in an operator with OR.
  #   You can also pass more than one argument to an operator: ['value1', 'value2']
  DynamicField_FieldNameOfYourDynamicField => {
    Equals            => 123,
    Like              => 'value*',                # "equals" operator with wildcard support
    GreaterThan       => '2017-01-01 01:01:01',
    GreaterThanEquals => '2017-01-01 01:01:01',
    SmallerThan       => '2020-02-02 02:02:02',
    SmallerThanEquals => '2020-02-02 02:02:02',
  }

  # user search (UserID is required)
  UserID     => 123,
  Permission => 'ro' || 'rw',
);

如何在 OTRS 5 中使用动态字段搜索工单 - 休息

How to Search Tickets Using Dynamic Field In OTRS 5 - Rest

rest

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