从另一行的日期时间值中排除时间
Exclude time from datetime value in another row
我正在尝试获取有关处理工单所花费时间的报告。基本上我有多名员工处理一张票，并且想报告他们处理一张票的时间。
例如：
员工 A 从中午 12 点到下午 5 点处理了一张工单，在此工单上 "pending" 放置了一个小时，即从下午 3 点到下午 4 点..需要从总数中排除员工 A 在工单上花费的时间。
Calculation:
The time difference in hours: 5
Ticket in Pending state hours: 1
Final time in hours: 4
我需要你的帮助来解决这个问题SQL。
这是我目前的情况：
DROP TABLE IF EXISTS #INC_Data;
CREATE TABLE #INC_Data (
IncidentNumber NVARCHAR(20) NOT NULL
,Mi_Definition VARCHAR(255) NOT NULL
,Mi_Value VARCHAR(255)
,Mi_Start DATETIME
,Mi_End DATETIME
)
INSERT INTO #INC_Data (
IncidentNumber
,Mi_Definition
,Mi_Value
,Mi_Start
,Mi_End
)
VALUES (
'INC8574030'
,'Create to Resolve Duration'
,NULL
,'10/30/2019 7:26:20 PM'
,'10/30/2019 7:56:40 PM'
)
,(
'INC8574030'
,'Incident State Duration'
,'Active'
,'10/30/2019 7:26:22 PM'
,'10/30/2019 7:28:21 PM'
)
,(
'INC8574030'
,'Assignment Group'
,'Unix-Lev-L1-team2'
,'10/30/2019 7:26:22 PM'
,'11/8/2019 8:00:28 PM '
)
,(
'INC8574030'
,'Incident State Duration'
,'In Progress'
,'10/30/2019 7:28:21 PM'
,'10/30/2019 7:56:30 PM'
)
,(
'INC8574030'
,'Assigned to Duration'
,'Ayush Chauhan'
,'10/30/2019 7:28:21 PM'
,'11/8/2019 8:00:28 PM '
)
,(
'INC8574030'
,'Incident State Duration'
,'Pending'
,'10/30/2019 7:56:28 PM'
,'10/30/2019 7:56:40 PM'
)
,(
'INC8574030'
,'Incident State Duration'
,'Resolved'
,'10/30/2019 7:56:40 PM'
,'11/8/2019 8:00:28 PM '
)
,(
'INC8574030'
,'Incident State Duration'
,'Closed'
,'11/8/2019 8:00:28 PM'
,NULL
)
,(
'INC8909432'
,'Create to Resolve Duration'
,NULL
,'12/23/2019 7:31:14 PM'
,'12/24/2019 12:59:29 PM'
)
,(
'INC8909432'
,'Incident State Duration'
,'Active'
,'12/23/2019 7:31:18 PM'
,'12/23/2019 7:42:59 PM'
)
,(
'INC8909432'
,'Assignment Group'
,'TDS-IS Data Compliance'
,'12/23/2019 7:31:18 PM'
,'1/2/2020 2:00:18 PM'
)
,(
'INC8909432'
,'Incident State Duration'
,'In Progress'
,'12/23/2019 7:42:59 PM'
,'12/23/2019 7:57:33 PM'
)
,(
'INC8909432'
,'Assigned to Duration'
,'Deepika N'
,'12/23/2019 7:42:59 PM'
,'12/23/2019 7:57:33 PM'
)
,(
'INC8909432'
,'Incident State Duration'
,'Pending'
,'12/23/2019 7:57:33 PM'
,'12/24/2019 12:59:29 PM'
)
,(
'INC8909432'
,'Assigned to Duration'
,'Gowtham Komisettu'
,'12/23/2019 7:57:33 PM'
,'12/24/2019 12:18:44 PM'
)
,(
'INC8909432'
,'Assigned to Duration'
,'Abhinav P'
,'12/24/2019 12:18:44 PM'
,'1/2/2020 2:00:18 PM'
)
,(
'INC8909432'
,'Incident State Duration'
,'Resolved'
,'12/24/2019 12:59:29 PM'
,'1/2/2020 2:00:18 PM'
)
,(
'INC8909432'
,'Incident State Duration'
,'Closed'
,'1/2/2020 2:00:18 PM'
,NULL
)
--SELECT * FROM #INC_Data
--Order by IncidentNumber, Mi_Start
Query to calculate hours spent by an assignee on a ticket and to exclude the pending hours under them
;WITH CTE
AS (
SELECT d.IncidentNumber
,d.Mi_Definition
,d.Mi_Value
,d.Mi_Start
,d.Mi_End
,DATEDIFF(MINUTE, d.Mi_Start, d.Mi_End) AS Duration_in_Minutes
FROM #INC_Data d
WHERE (
d.Mi_Definition = 'Assigned to Duration'
OR d.Mi_Value = 'Pending'
)
)
,Total
AS (
SELECT C.IncidentNumber
,C.Mi_Value AS [Assigned / Pending]
,SUM(C.Duration_in_Minutes) AS [Total (Min)]
FROM CTE C
GROUP BY C.IncidentNumber
,C.Mi_Value
)
SELECT T.IncidentNumber
,T.[Assigned / Pending]
,T.[Total (Min)]
,CASE
WHEN T.[Total (Min)] < 0
AND T.[Total (Min)] > - 60
THEN '-'
ELSE TRY_CAST(T.[Total (Min)] / 60 AS VARCHAR) + ':' + right('0' + CAST(ABS(T.[Total (Min)]) % 60 AS VARCHAR(2)), 2)
END [Total (HH:mm:ss)]
FROM Total T
ORDER BY T.IncidentNumber
,T.[Assigned / Pending]
编辑：在对预期结果进行更多说明后更新了以下内容SQL。
Select Incident.IncidentNumber, Assignment.Mi_Value Assignee,
Assignment.Assignment_Start Assign_Start, Assignment.Assignment_End Assign_End,
Pending.Pending_Start, Pending.Pending_End,
DateDiff(minute, Assignment_Start, Assignment_End) Assignment_Duration
,Case When Pending_Start < Assignment_End
And Pending_End > Assignment_Start
And Pending_End > Assignment_End
Then DateDiff(minute, Pending_Start, Assignment_End)
Else 0 End EndingOverlap
,Case When Pending_Start < Assignment_End
And Pending_End > Assignment_Start
And Pending_Start < Assignment_Start
Then DateDiff(minute, Assignment_Start, Pending_End)
Else 0 End StartingOverlap
,Case When Pending_Start < Assignment_End
And Pending_End > Assignment_Start
And Pending_Start > Assignment_Start
And Pending_End < Assignment_End
Then DateDiff(minute, Pending_Start, Pending_End)
Else 0 End PendingWithinAssignment
,Case When Pending_Start < Assignment_End
And Pending_End > Assignment_Start
And Pending_Start < Assignment_Start
And Pending_End > Assignment_End
Then DateDiff(minute, Assignment_Start, Assignment_End)
Else 0 End AssignmentWithinPending
FROM (
Select Distinct IncidentNumber
From #INC_Data
) Incident
Outer Apply (
Select Mi_Value, Mi_Start Assignment_Start, Mi_End Assignment_End
From #INC_Data sub
Where sub.Mi_Definition = 'Assigned to Duration'
And sub.IncidentNumber = Incident.IncidentNumber
) Assignment
Outer Apply (
Select Mi_Value, Mi_Start Pending_Start, Mi_End Pending_End
From #INC_Data sub
Where sub.Mi_Definition = 'Incident State Duration'
And sub.Mi_Value = 'Pending'
And sub.IncidentNumber = Incident.IncidentNumber
) Pending
Order by IncidentNumber
From 子句是派生的 table，它将 return 一个不同的事件编号结果集。从那里，您可以使用外部申请列出每个人以及分配给他们的工单的时间范围。下一个外部申请获取待定状态的时间范围并将其应用于分配给该票证的每个人。一旦您有了这两个日期范围，只需找到任何重叠的持续时间。案例陈述分解了每个可能的重叠场景...
（以下各列是以分钟为单位的持续时间）
EndingOverlap 是指挂起状态在赋值期间开始并超过赋值结束时
StartingOverlap 是指挂起状态在赋值之前开始但在赋值开始之后结束。
PendingWithinAssignment 将涵盖工单在分配给一个人时进入和退出待定状态的场景。
AssignmentWithinPending 涵盖工单在整个分配期间（如果不是更长的话）处于待处理状态的情况。
有了这个，您可以使用 Assignment_Duration 列并减去上述 4 列。
我正在尝试获取有关处理工单所花费时间的报告。基本上我有多名员工处理一张票，并且想报告他们处理一张票的时间。
例如：
员工 A 从中午 12 点到下午 5 点处理了一张工单，在此工单上 "pending" 放置了一个小时，即从下午 3 点到下午 4 点..需要从总数中排除员工 A 在工单上花费的时间。
Calculation:
The time difference in hours: 5
Ticket in Pending state hours: 1
Final time in hours: 4
我需要你的帮助来解决这个问题SQL。
这是我目前的情况：
DROP TABLE IF EXISTS #INC_Data;
CREATE TABLE #INC_Data (
IncidentNumber NVARCHAR(20) NOT NULL
,Mi_Definition VARCHAR(255) NOT NULL
,Mi_Value VARCHAR(255)
,Mi_Start DATETIME
,Mi_End DATETIME
)
INSERT INTO #INC_Data (
IncidentNumber
,Mi_Definition
,Mi_Value
,Mi_Start
,Mi_End
)
VALUES (
'INC8574030'
,'Create to Resolve Duration'
,NULL
,'10/30/2019 7:26:20 PM'
,'10/30/2019 7:56:40 PM'
)
,(
'INC8574030'
,'Incident State Duration'
,'Active'
,'10/30/2019 7:26:22 PM'
,'10/30/2019 7:28:21 PM'
)
,(
'INC8574030'
,'Assignment Group'
,'Unix-Lev-L1-team2'
,'10/30/2019 7:26:22 PM'
,'11/8/2019 8:00:28 PM '
)
,(
'INC8574030'
,'Incident State Duration'
,'In Progress'
,'10/30/2019 7:28:21 PM'
,'10/30/2019 7:56:30 PM'
)
,(
'INC8574030'
,'Assigned to Duration'
,'Ayush Chauhan'
,'10/30/2019 7:28:21 PM'
,'11/8/2019 8:00:28 PM '
)
,(
'INC8574030'
,'Incident State Duration'
,'Pending'
,'10/30/2019 7:56:28 PM'
,'10/30/2019 7:56:40 PM'
)
,(
'INC8574030'
,'Incident State Duration'
,'Resolved'
,'10/30/2019 7:56:40 PM'
,'11/8/2019 8:00:28 PM '
)
,(
'INC8574030'
,'Incident State Duration'
,'Closed'
,'11/8/2019 8:00:28 PM'
,NULL
)
,(
'INC8909432'
,'Create to Resolve Duration'
,NULL
,'12/23/2019 7:31:14 PM'
,'12/24/2019 12:59:29 PM'
)
,(
'INC8909432'
,'Incident State Duration'
,'Active'
,'12/23/2019 7:31:18 PM'
,'12/23/2019 7:42:59 PM'
)
,(
'INC8909432'
,'Assignment Group'
,'TDS-IS Data Compliance'
,'12/23/2019 7:31:18 PM'
,'1/2/2020 2:00:18 PM'
)
,(
'INC8909432'
,'Incident State Duration'
,'In Progress'
,'12/23/2019 7:42:59 PM'
,'12/23/2019 7:57:33 PM'
)
,(
'INC8909432'
,'Assigned to Duration'
,'Deepika N'
,'12/23/2019 7:42:59 PM'
,'12/23/2019 7:57:33 PM'
)
,(
'INC8909432'
,'Incident State Duration'
,'Pending'
,'12/23/2019 7:57:33 PM'
,'12/24/2019 12:59:29 PM'
)
,(
'INC8909432'
,'Assigned to Duration'
,'Gowtham Komisettu'
,'12/23/2019 7:57:33 PM'
,'12/24/2019 12:18:44 PM'
)
,(
'INC8909432'
,'Assigned to Duration'
,'Abhinav P'
,'12/24/2019 12:18:44 PM'
,'1/2/2020 2:00:18 PM'
)
,(
'INC8909432'
,'Incident State Duration'
,'Resolved'
,'12/24/2019 12:59:29 PM'
,'1/2/2020 2:00:18 PM'
)
,(
'INC8909432'
,'Incident State Duration'
,'Closed'
,'1/2/2020 2:00:18 PM'
,NULL
)
--SELECT * FROM #INC_Data
--Order by IncidentNumber, Mi_Start
Query to calculate hours spent by an assignee on a ticket and to exclude the pending hours under them
;WITH CTE
AS (
SELECT d.IncidentNumber
,d.Mi_Definition
,d.Mi_Value
,d.Mi_Start
,d.Mi_End
,DATEDIFF(MINUTE, d.Mi_Start, d.Mi_End) AS Duration_in_Minutes
FROM #INC_Data d
WHERE (
d.Mi_Definition = 'Assigned to Duration'
OR d.Mi_Value = 'Pending'
)
)
,Total
AS (
SELECT C.IncidentNumber
,C.Mi_Value AS [Assigned / Pending]
,SUM(C.Duration_in_Minutes) AS [Total (Min)]
FROM CTE C
GROUP BY C.IncidentNumber
,C.Mi_Value
)
SELECT T.IncidentNumber
,T.[Assigned / Pending]
,T.[Total (Min)]
,CASE
WHEN T.[Total (Min)] < 0
AND T.[Total (Min)] > - 60
THEN '-'
ELSE TRY_CAST(T.[Total (Min)] / 60 AS VARCHAR) + ':' + right('0' + CAST(ABS(T.[Total (Min)]) % 60 AS VARCHAR(2)), 2)
END [Total (HH:mm:ss)]
FROM Total T
ORDER BY T.IncidentNumber
,T.[Assigned / Pending]
编辑：在对预期结果进行更多说明后更新了以下内容SQL。
Select Incident.IncidentNumber, Assignment.Mi_Value Assignee,
Assignment.Assignment_Start Assign_Start, Assignment.Assignment_End Assign_End,
Pending.Pending_Start, Pending.Pending_End,
DateDiff(minute, Assignment_Start, Assignment_End) Assignment_Duration
,Case When Pending_Start < Assignment_End
And Pending_End > Assignment_Start
And Pending_End > Assignment_End
Then DateDiff(minute, Pending_Start, Assignment_End)
Else 0 End EndingOverlap
,Case When Pending_Start < Assignment_End
And Pending_End > Assignment_Start
And Pending_Start < Assignment_Start
Then DateDiff(minute, Assignment_Start, Pending_End)
Else 0 End StartingOverlap
,Case When Pending_Start < Assignment_End
And Pending_End > Assignment_Start
And Pending_Start > Assignment_Start
And Pending_End < Assignment_End
Then DateDiff(minute, Pending_Start, Pending_End)
Else 0 End PendingWithinAssignment
,Case When Pending_Start < Assignment_End
And Pending_End > Assignment_Start
And Pending_Start < Assignment_Start
And Pending_End > Assignment_End
Then DateDiff(minute, Assignment_Start, Assignment_End)
Else 0 End AssignmentWithinPending
FROM (
Select Distinct IncidentNumber
From #INC_Data
) Incident
Outer Apply (
Select Mi_Value, Mi_Start Assignment_Start, Mi_End Assignment_End
From #INC_Data sub
Where sub.Mi_Definition = 'Assigned to Duration'
And sub.IncidentNumber = Incident.IncidentNumber
) Assignment
Outer Apply (
Select Mi_Value, Mi_Start Pending_Start, Mi_End Pending_End
From #INC_Data sub
Where sub.Mi_Definition = 'Incident State Duration'
And sub.Mi_Value = 'Pending'
And sub.IncidentNumber = Incident.IncidentNumber
) Pending
Order by IncidentNumber
From 子句是派生的 table，它将 return 一个不同的事件编号结果集。从那里，您可以使用外部申请列出每个人以及分配给他们的工单的时间范围。下一个外部申请获取待定状态的时间范围并将其应用于分配给该票证的每个人。一旦您有了这两个日期范围，只需找到任何重叠的持续时间。案例陈述分解了每个可能的重叠场景...
（以下各列是以分钟为单位的持续时间）
EndingOverlap 是指挂起状态在赋值期间开始并超过赋值结束时
StartingOverlap 是指挂起状态在赋值之前开始但在赋值开始之后结束。
PendingWithinAssignment 将涵盖工单在分配给一个人时进入和退出待定状态的场景。
AssignmentWithinPending 涵盖工单在整个分配期间（如果不是更长的话）处于待处理状态的情况。
有了这个，您可以使用 Assignment_Duration 列并减去上述 4 列。