Twilio Flex 中的保持超时 - 流程
Hold Timeout in Twilio Flex - Flow
Twilio Flex 新手。内置了3种语言的语音IVR。一切都按预期工作，除了在没有代理可用或代理未及时接听时如何管理呼叫者。
我已经尝试在 "send to Flex" 小部件、TaskRouter Wrokflow 和 TaskQueues 上设置超时，但无济于事。
理想情况下，我希望他们在预定的时间内听到等待音乐，然后在没有人接听或没有座席可用时发送到 "unavailable" 消息。
如有任何指导，我们将不胜感激。
有问题的元素是 "English_SendCallToAgent"
{
"name": "English_SendCallToAgent",
"type": "SendToFlex",
"properties": {
"offset": {
"x": -860,
"y": 2030
},
"workflow": "WW.................................",
"channel": "TC.................................",
"attributes": "{ \"type\": \"inbound\", \"name\": \"{{trigger.call.From}}\",\"call_sid\": \"{{trigger.call.sid}}\"}",
"timeout": 5,
"priority": null,
"waitUrl": "https://handler.twilio.com/twiml/EH.................................",
"waitUrlMethod": null
},
"transitions": [
{
"event": "callComplete",
"conditions": [],
"next": null,
"uuid": "e1................................."
},
{
"event": "failedToEnqueue",
"conditions": [],
"next": "FF.................................",
"uuid": "25................................."
},
{
"event": "callFailure",
"conditions": [],
"next": null,
"uuid": "8c................................."
}
],
"sid": "FF................................."
},
有一篇 Twilio 帮助中心文章在此处提供了一些见解。
Implementing Voicemail with Twilio Flex, TaskRouter, and WFO
This guide walks you through creating a special voicemail-specific
TaskRouter queue with no agents, and a workflow to send tasks to this
queue after they've waited for 30 seconds.
Twilio Flex 新手。内置了3种语言的语音IVR。一切都按预期工作，除了在没有代理可用或代理未及时接听时如何管理呼叫者。
我已经尝试在 "send to Flex" 小部件、TaskRouter Wrokflow 和 TaskQueues 上设置超时，但无济于事。
理想情况下，我希望他们在预定的时间内听到等待音乐，然后在没有人接听或没有座席可用时发送到 "unavailable" 消息。
如有任何指导，我们将不胜感激。
有问题的元素是 "English_SendCallToAgent"
{
"name": "English_SendCallToAgent",
"type": "SendToFlex",
"properties": {
"offset": {
"x": -860,
"y": 2030
},
"workflow": "WW.................................",
"channel": "TC.................................",
"attributes": "{ \"type\": \"inbound\", \"name\": \"{{trigger.call.From}}\",\"call_sid\": \"{{trigger.call.sid}}\"}",
"timeout": 5,
"priority": null,
"waitUrl": "https://handler.twilio.com/twiml/EH.................................",
"waitUrlMethod": null
},
"transitions": [
{
"event": "callComplete",
"conditions": [],
"next": null,
"uuid": "e1................................."
},
{
"event": "failedToEnqueue",
"conditions": [],
"next": "FF.................................",
"uuid": "25................................."
},
{
"event": "callFailure",
"conditions": [],
"next": null,
"uuid": "8c................................."
}
],
"sid": "FF................................."
},
有一篇 Twilio 帮助中心文章在此处提供了一些见解。
Implementing Voicemail with Twilio Flex, TaskRouter, and WFO
This guide walks you through creating a special voicemail-specific TaskRouter queue with no agents, and a workflow to send tasks to this queue after they've waited for 30 seconds.