Twilio TaskRouter - 按 assigned_tasks 排序工人

Question

我的 Twilio TaskRouter 配置遇到了一个问题。问题是我需要将传入任务分配给分配给 him/her 较少任务的工作人员，而不是最长空闲工作人员（默认情况下）。

根据 Twilio's multitasking documentation，每个工作人员在其频道内都有一个 assigned_tasks 属性。因此，我尝试将此属性用于我的 order_by 子句，但它似乎不起作用。

{
  "task_routing": {
    "filters": [
      {
        "filter_friendly_name": "Worker Filter",
        "expression": "transferTargetType == 'worker'",
        "targets": [
          {
            "queue": "WQXXXXX",
            "expression": "worker.sid == task.targetSid",
            "timeout": 30,
            "skip_if": "workers.available == 0"
          },
          {
            "queue": "WQXXXXX",
            "timeout": 0,
            "skip_if": "workers.available == 0"
          }
        ]
      },
      {
        "filter_friendly_name": "Ordered",
        "expression": "1==1",
        "targets": [
          {
            "queue": "WQXXXXX",
            "order_by": "worker.channel.chat.assigned_tasks ASC",
            "skip_if": "workers.available == 0"
          }
        ]
      }
    ],
    "default_filter": {
      "queue": "WQXXXXX"
    }
  }
}

重要的是要说我的第一个过滤器在这种情况下没有被触发，因为我没有传递 transferTargetType 属性。

知道为什么这不起作用吗？

谢谢 :D

Answer 1

根据 Twilio 的支持，无法按任务分配数量对我的工作人员进行排序。相反，他们建议我根据这个 worker 属性的特定值创建很多过滤步骤。

所以，这是我现在的工作流程：

{
  "task_routing": {
    "filters": [
      {
        "filter_friendly_name": "Ordered",
        "expression": "1==1",
        "targets": [
          {
            "queue": "WQXXXXXXXXX",
            "expression": "worker.channel.chat.assigned_tasks == 0",
            "skip_if": "1==1"
          },
          {
            "queue": "WQXXXXXXXXX",
            "expression": "worker.channel.chat.assigned_tasks == 1",
            "skip_if": "1==1"
          },
          {
            "queue": "WQXXXXXXXXX",
            "expression": "worker.channel.chat.assigned_tasks == 2",
            "skip_if": "1==1"
          },
          {
            "queue": "WQXXXXXXXXX",
            "expression": "worker.channel.chat.assigned_tasks == 3",
            "skip_if": "1==1"
          },
          {
            "queue": "WQXXXXXXXXX",
            "expression": "worker.channel.chat.assigned_tasks == 4",
            "skip_if": "1==1"
          },
          ...
        ]
      },
      {
        "filter_friendly_name": "Anybody",
        "expression": "1==1",
        "targets": [
          {
            "queue": "WQXXXXXXXXX"
          }
        ]
      }
    ],
    "default_filter": {
      "queue": "WQXXXXXXXXX"
    }
  }
}

Twilio TaskRouter - 按 assigned_tasks 排序工人

Twilio TaskRouter - ordering workers by assigned_tasks

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